HealthPartners Dental Receptionist - Call Center in Bloomington, Minnesota

Dental Receptionist - Call Center Job ID: 48170 Department: Dental Clinic Admin City: Bloomington, MN Location: HP - Bloomington 8170 Office Bldg Position Type: Full-Time Anticipated Work Schedule: Monday - Thursday: 11:00am - 7:00pm Friday: 9:00am - 5:00pm Hrs/Pay Period: 75 Job Description: We currently have an exciting opportunity for a Dental Receptionist in the Dental New Patient Call Center. The Dental Receptionist is generally, the first point of contact for a new patient seeking care in a dental clinic. They share the responsibility with other staff for providing an exceptional and satisfying experience at that first point of contact with the dental clinics. The Dental Receptionist fields a wide range of questions about operations of a clinic and facilitates the process of appointing the patient for care. To a large degree, the efficient use of resources in a dental clinic is determined by the effectiveness of scheduling patients. The Dental Receptionist is the position where the day-to-day execution of the clinic's scheduling process takes place. At HealthPartners, you'll find a culture where we live our values of excellence, compassion, integrity and most importantly, partnership. By working together, we will improve health and well-being, create exceptional experiences for those we serve and make care and coverage more affordable. SCHEDULE: Monday through Thursday 11:00am - 7:00pm Friday 9:00am - 5:00pm LOCATION: Bloomington 8170 Office Building QUALIFICATIONS: REQUIRED TESTING: Data entry - 4,000 keystrokes Dental Terminology test PHYSICAL REQUIREMENTS: Ability to sit or stand for prolonged periods of time, and has at least limited mobility. Oral and written communications with customers requires adequate speech, vision, and hearing. Proficiency in English is required. Proficiency in other languages may be required. Use of a telephone and computer terminal. Also requires adequate hand writing and manual dexterity skills. REQUIRED: High School diploma or GED Meets one of the following: Graduate of a formal training program in medical reception, an equivalent program, or a customer service program Two years experience as a medical or dental receptionist, or medical/dental insurance processing Two years experience in a customer service position One year experience using data look-up and data entry functions on PC based computer system One year customer service experience either via telephone or in-person within the last five years Demonstrated ability to organize work under pressure Demonstrated ability to function with multiple priorities and interruptions Excellent oral communication skills Excellent written communication skills ACCOUNTABILITIES: 1. Patient Communication: Interacts positively and professionally with patients and other customer contacts, through phone communications. Understands operations of the clinic and policies and procedures of the company to effectively, accurately and completely provide information to and obtain information from patients and other contacts. Takes and relays messages requiring follow-up to appropriate persons. Is knowledgeable about and behaves in a manner consistent with the company's patient service expectations/standards. 2. Appointment Scheduling: Schedules patient appointments using principles and protocols to productively schedule and maintain efficient provider schedules. Appointment lengths need to be varied based on the treatment being done. Often a patient will be treated by 2 providers in the same visit. This integration of provider schedules needs to be as seamless as possible for the patient. Exercises sound judgment, consistent with established guidance from provider's parameters, in determining urgency of patient's need to be seen by a provider and in scheduling appointments. When unclear, seeks assistance from care staff. Takes initiative to contact patients potentially available